Dear OCBC Bank,
Almost 3 weeks ago, I called your hotline and requested for a replacement of my Visa debit card, because the magnetic strip on my current one has been damaged. Your tele-customer service officer informed me that a new card had already been sent out, because it is expiring soon, anyway.
Over a week later, when I did not receive anything, I called the hotline again. Again, your tele-customer service officer assured me that it has already been sent out, and that I should be receiving it in the next …