Seems like the banks and telcos are getting a lot of frustrated customers who can’t seem to get through their hotlines to get assistance from customer service officers.
This is a common occurrence: You call a hotline number, press a whole bunch of numbers to help them select the right team of customer service folks to answer your call, and when you finally get to the last step, it says that they are experiencing high call volume, please hold on and a customer service officer will be with them shortly.
Wouldn’t it …